Position Reports to: VP, Engineering
 
Position Summary:   As Senior Manager of Software Quality Assurance and Tier 3 Support, you will utilize strong management and technical competencies to set objectives and develop strategies for the SQA team and Software Emergency Customer Response team.
 
For the SQA team you will provide direction and leadership to subordinate level managers and Engineering professionals focused on testing and debugging client products through the use of systematic tests to develop, apply, and maintain quality standards. These committed teams develop, modify, automate and execute software test plans; analyze and write test standards and procedures; maintain documentation of results; and consult with development Engineers in resolution of problems. As part of the Research and Development function, the overall focus of the group is on competitive market and customer requirements, technology advances, product quality, product cost and time-to-market.
 
For the ECR team you will provide direction and supervision to the manager and to the group. Sustaining Engineers work individually and part of a team committed to diagnosing, reproducing, and fixing customer software issues for released products through product end of life. They troubleshoot protocols and applications running on client hardware to assist customers, partners and technical support with problem isolation and resolution. Excellent customer service skills and technology know-how is needed to work successfully in high-pressure, time sensitive situations where customer satisfaction is the ultimate goal. The group works closely with R&D team and is responsible for releasing hot fixes and patch releases.
 
 
Essential Functions:
Design, develop and implement operating policies that ensure the operations’ effective achievement of objectives.
Develop and approve exceptions to policy tied directly to area of responsibility.
Work collaboratively with other managers to establish strategic plans and objectives.
Participate in corporate development of methods, techniques and evaluation criteria for projects, programs and people within your area of responsibility.
Develop budgets for approval and assure adherence once budget is approved.
Utilize previously technical, project management, and people management experience to actively lead strategic regional and global projects.
Control of planning, staffing, budgeting, and managing expenses 

Position Qualifications:
 Education:
 A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or equivalent related experience is required. A Master of Science Degree in Engineering or an MBA is desirable.
 
Experience
A minimum of 15 years total industry experience required with a minimum of 7 years related leadership experience in software development/quality control and testing processes.
A minimum of 7 to 10 years of experience as a people manager is required.
Demonstrated ability to manage multiple, critical projects is required
Experience in software test planning, documentation and process improvement.
Prior experience with developing budgets and controlling costs.
 
Skills and Competencies:
 
Excellent oral and written communication skills are essential, especially presentation skills.
A deep understanding of how function relates to other functions and the business as a whole.
An in-depth understanding of concepts related to computer architecture, data structures and programming practices.
A demonstrated ability to manage professional level employees and complex projects
Strong leadership and communication skills
Excellent organizational skills and ability to multi-task
Excellent analytical skills
Highly collaborative
Team builder and manager
Ability to influence across cultures
Knowledge of retail merchandising, product development, costing, manufacturing a plus.

Contact:  Lynn Stewart
HDJ & Associates
lynns@hdjassociates.com
724-933-3130